Frequently Asked Questions (FAQs)

I have forgotten my password, what can I do?
As the details you will use to log in to SIMS Parent are your own personal email address you will need to access your email provider’s website and click on the forgotten password link. We therefore are unable to assist you with your forgotten login details.

What if I have changed my email address or other contact details?
If any of your contact details have changed, please use the data collection sheet on SIMS Parent to update these. Alternatively, you can let us know by emailing [email protected].

What if we require more than one account?
We anticipate that most families will use a single login but in circumstances where more than one parent/carer has the right to access data please contact the school.

What if I have more than one child at the school? Will I need an account for each child?
If you have more than one child at the school, you will only require one login which will allow you to access each of your children’s records.
If you have a child join the school after you have received your login details, your child will appear on your existing SIMS Parent account.

What happens when my child leaves the school?
When your child leaves the school, whether this is in year 11 or at another point in their secondary education, they will no longer appear on your SIMS Parent account. If you have only one child at the school, your account will be disabled. We therefore encourage parents/carers to save any reports or other information they would like to keep before your account is disabled or your child is removed from your account.

Does it matter if I use the website or the app?
Which method you use to access SIMS Parent is entirely up to you. Both the website and the app contain the information. The only difference is the layout may differ slightly. The advantage of using the app is that you will receive notifications.

Who do I contact if I am having problems with my account?
Please contact the school by emailing [email protected]. Please allow up to 5 working days to receive a response. Please note, this account is not monitored during the school holidays.

What happens if I have no access to a computer/internet?
Please contact the school to discuss this with us.

How often does SIMS Parent update with data held in SIMS?
SIMS Parent synchronizes with the school’s SIMS database at various times throughout the day as follows:

Data Type	Schedule
Achievements	Every 60 minutes
Attendance sessions	Every 30 minutes
Behaviour	Every 60 minutes
Reports	Every 60 minutes
Timetable	Daily at midnight

What if I have a child at another school within the Federation?
If you have children over more than one setting within the Federation then you will need to contact all of the schools individually.
John of Gaunt Infant and Nursery School – [email protected]
Bure Valley School – [email protected]
Aylsham High School – [email protected]